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HP HP2-B116 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Needs and Market Segmentation- Understanding customer requirements
  • 1. Customer segmentation and target markets
  • 2. Identifying business challenges and print environments
Topic 2: Closing the Sale and Implementation- Sales closure techniques
  • 1. Post-sale planning and solution implementation basics
  • 2. Finalizing customer commitments
Topic 3: Sales Strategies and Positioning- Presenting HP solutions
  • 1. Value proposition and ROI justification
  • 2. Competitive differentiation strategies
Topic 4: HP Document Solutions Product Portfolio- Solution offerings
  • 1. Managed print services and offerings
  • 2. Workflow and document management solutions

HP Selling HP Document Solutions Sample Questions:

1. What is the main reason for managing sales activities as a process?

A) to enable a sales department to track the activities of all sales people
B) to enable a sales department to respond to the technological trends of the market
C) to enable a sales department to respond to a customer's legal and audit requirements
D) to enable a sales department to respond quickly to a customer's buying behavior


2. Why might a customer deploy a job accounting solution?

A) to increase productivity by improving workflow
B) to understand who is printing what and the costs that are involved
C) to account for print output from Enterprise Resource Planning (ERP) solutions
D) to manage contracts and supplies acquisition


3. Which question can a salesperson ask a customerto ascertain if the customer is a potential prospect for an access control solution from HP?

A) Would you like to restrict unauthorized output?
B) Do you require bill heavy print users?
C) Do you need to securely deploy new printers?
D) Do you want to deploy HP printers on non-HP platforms?


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: A

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